Refund and Returns Policy
Refund and Returns Policy
At JV Glow, we strive to ensure our customers are completely satisfied with their purchases. If you’re not happy with your order, please review our policy below.
- Refund Eligibility
- You have 30 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Please provide the receipt or proof of purchase.
- Refund Process
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Refund Timeframe
Approved refunds will be processed within 7-10 business days to the original payment method.
- Non-refundable Items
Sale items and gift cards are non-refundable.
- Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Customer Service
- If you have any questions or need assistance with Refund and Returns Policy, please do not hesitate to contact our customer service team:Email: jvglow1@gmail.com
- We are here to help and ensure you have the best experience with JV Glow. Thank you for shopping with us!