Shipping & Returns
Shipping & Returns
At JV Glow’, we are committed to ensuring that your order reaches you in perfect condition and on time. We offer various shipping options to cater to your needs:
- Shipping Policy
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a notification once your order has been shipped.
- Shipping Methods: We provide standard, expedited, and express shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
- International Shipping
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a notification once your order has been shipped.
- Shipping Methods: We provide standard, expedited, and express shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
We currently offer international shipping to select countries. Please contact our customer service for details on international shipping rates and delivery times.
- Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy:
- Return Eligibility: Products can be returned within 30 days of receipt, provided they are unused, unopened, and in their original packaging. Certain items, such as perishable goods, are non-returnable.
- Return Process: To initiate a return, please contact our customer service team to receive a Return Authorization Number and instructions. Returns must be sent to our designated return address.
- Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days.
- Exchanges: If you wish to exchange a product, please follow the return process and place a new order for the desired item. We will assist with the exchange process to ensure a smooth transition.
- Customer Service